FAQ’S

KELOWNA HEATING AND AIR CONDITIONING, PLUMBING AND GAS HVAC TECHNICIANS SERVING THE OKANAGAN

When is the best time to replace my furnace?

Any time is a good time to replace an old less efficient furnace in Kelowna. The average life span of a furnace typically is 15 years. 

What are the warning signs that my heating system is failing?

Depends on the heating system, gas, electric or heat pump. When the system is no longer heating, noisy or the cost of running the system begins to rise, it is time to replace. When system is no longer running as efficiently as it used too.

My furnace is acting up again—should I fix it or replace it?

Depends on the age of the system and why it is acting up. Systems can act up for many reasons but if the age of the system is 15 years or older then it is highly recommended that the system be replaced.

Is it cheaper to install an AC with a furnace?

Yes! Installing both pieces of equipment at the same time is cheaper than installing at separate times. 

What is the average life of a furnace?

The average life of a furnace is 15 years.

How often should I replace my furnace filter?

Furnace filters should be changed on average every 4 to 6 months. Filter changes are also dependent on the area lived in, high dust areas may need more frequent filter changes. When your filter is covered in dust and debris the pores that allow air to flow through are being blocked and the filter must be changed for the furnace to work efficiently at circulating the air

What is two-stage cooling?

Two stage cooling is when a condensing unit is capable of cooling in two different stages. A lower stage using less electricity to help save money and the environment. A higher stage to get the job the done. If only a small amount of cooling is needed to reach a required temperature then the system runs in first stage. When the temperature can’t be met in that amount of time, the system ramps up to second stage to get the job done.

What is a heat pump?

A heat pump is an air conditioner that can work in reverse. It will remove heat from the air in your home and transfer it to the outside. In reverse mode it will remove heat from the outside are and transfer it into the home. A heat pump can only work in heating mode down to certain design temperatures, there should always be a for of back up heat. A heat pump will help save money on your electric bills if electricity is all you have available.

What is the best thermostat to use for my heating system?

There are so many choices out there for thermostats, the best option for you is one that meets each individuals needs. For example, some people prefer to use a program and some prefer manual. Some people travel a lot so a thermostat with wifi and an app for their phone is good to help them keep an eye on things. Let your technician know your wants, needs and lifestyle and they can match you with the perfect thermostat for you! 

Who do I contact if I have any questions?

If you have questions about your HVAC system then contact any of your local HVAC companies.

What is the difference between the Lennox Equipment Limited Warranty and the Lennox 10-Year Extended Limited Warranty Program?

The difference between the Lennox Equipment Limited Warranty and the Lennox 10-Year Extended Limited Warranty Program is that the equipment comes with the 5 year limited warranty and is transferable to different owners. The Lennox extended warranty is an extra 5 years added to the original 5 years once the equipment is properly registered through Lennox, it is NOT transferable between owners.

How can I compare one Lennox® product to another?

By visiting the Lennox website, all the information you need is at your finger tips! 

How can I improve my indoor air quality?

Healthy Climate Solutions™ from Lennox offer many innovative and effective ways to improve the quality of your home’s air. Solutions include air purification, humidity control and ventilation products. Contact your Lennox dealer.

What are some of the health effects of carbon monoxide?

At low concentrations, fatigue in healthy people and chest pain in people with heart disease. At higher concentrations, impaired vision and coordination; headaches; dizziness; confusion; nausea. Can cause flu-like symptoms that clear up after leaving home. Fatal at very high concentrations.

How does overly dry air affect my home comfort and health?

Indoor air that’s too dry can leave skin feeling itchy and dried out. Overly dry air can also increase static electricity, create cracks in furniture and leather, shrink wood floors and furnishings, and cause breathing difficulty or even nosebleeds. When nasal passages dry out, the body can become more vulnerable to respiratory viruses.

Can indoor air humidity affect asthma and other respiratory ailments?

Breathing in humid air activates nerves in your lungs that narrow and tighten your airways. Humidity also makes the air stagnant enough to trap pollutants and allergens like pollen, dust, mold, dust mites, and smoke. These can set off your asthma symptoms.

How can I tell if there is carbon monoxide in my home?

Sooty or brownish-yellow stains around the leaking appliance. Stale, stuffy, or smelly air, like the smell of something burning or overheating. Soot, smoke, fumes, or back-draft in the house from a chimney, fireplace, or other fuel burning equipment.

What is ozone?

Ozone is a form of oxygen. In the earth’s stratosphere, it helps to block potentially harmful ultraviolet radiation from reaching the ground. However, at lower levels in the atmosphere—the air we breathe—it’s a product of pollution and can be dangerous.

How do allergens get inside my house?

It’s not just your dog or cat that’s the culprit. Pollen particles can blow into your home through open windows, and they can get tracked inside by people and pets. Damp areas in your home can quickly lead to mold and mildew buildup. Textile fibers from clothing, curtains and other fabrics produce and collect dust.

When replacing the outdoor unit, should the indoor unit also be replaced?

Depending on the situation. If the outdoor unit is being replaced with a unit of the same size and refrigerant then the indoor unit can remain the same. If the unit is very old though it might be best to replace both at the same time. If the outdoor unit is being upgrade to one with safer (different) refrigerant then both units must be replaced and matched properly.

How much does a furnace cost?

The cost of a furnace is dependent on many factors. BTU’s, efficiency, size, cooling, fan function and stages are the main things that determine cost. Furnace pricing can range anywhere between $1800 – $5200 just for the furnace itself.

Is it cheaper to install an AC with a furnace?

Yes! Installing both pieces of equipment at the same time is cheaper than installing at separate times. 

Why is my furnace leaking water?

If your furnace is a high efficient furnace then it is a condensating furnace. It creates condensation in the exhaust that must drain back through the furnace to prevent water freezing at the end of the pipe. If the furnace is leaking water the drain could be backed up or there could be possible cracks inside the units condensate compartments.

How to maintain your furnace?

Annual service of each piece of HVAC equipment is highly recommended for prolonged life, efficient functionality, and preventative maintenance.

What is the difference between R-22 and R-410A refrigerants?

The major difference between R-22 and R-410A refrigerants are their effect on the ozone layer. R-22 is depleting the ozone and has been discontinued because of this. R-22 can not be replaced with R-410A however because they work at different pressures. The R-22 equipment must be replaced.

Should I Cover My Air Conditioner or Heat Pump In The Fall And Winter?

Putting a cover on your equipment is simply cosmetic. A cover should never be placed on a heat pump. The equipment is build to withstand the outdoor elements. However, putting a cover on your air conditioner over the winter will keep the equipment looking nicer and cleaner. Just be carful to make sure the cover is removed before running the equipment, this can cause major damage.

What is a "properly matched" system?

A properly matched system is one where all the equipment can function together with out issues. An air conditioner shares the furnaces airflow system, so the furnace must be designed to be able to accommodate the size of air conditioner needed for the home. 

Is there really a difference between air conditioner and heat pump sound levels?

Yes the sound levels can be different. The sound levels on all condensing units are dependent on their design. 

Are all air filters created equal?

No, there are MANY different types of air filters. Ask one of our technicians which type would best suite you home, equipment and lifestyle. 

What are the benefits of clean air?
Simply breathing contaminated air can result in severe health complications, so aiming to reduce the amount of airborne pollution is critical for human beings in general. Breathing in clean air has many benefits, including:
  • Cleaner lungs
  • Decreased asthma and allergies symptoms
  • Improved skin appearance
  • Helps digestion
  • Psychological and emotional stabilizer
  • Better mood and normalized sleep patterns
  • Reduce chances of lung, heart, and arterial diseases
How much water does a humidifier use?

Depending on the model you choose and the size of your home, a humidifier uses from 1.5 to 12 gallons per day when the furnace is operating. This minimal amount of water is enough to raise the humidity to your desired level, but not enough for you to notice a difference on your water bill.

What's so special about Lennox Dealers?

All Lennox Dealers are committed to professionalism, reliability and to providing excellent service. Those identified as Lennox® Premier Dealers™ have been singled out for delivering the highest standard of HVAC service and care. They are trained and dedicated to satisfy all your needs so you can enjoy the best home comfort possible.

Why is proper air circulation important in the home?

Air flowing freely throughout your home helps to regulate temperature, prevent buildup of particles and mold, and it makes breathing easier for everyone in your family. Also, if you enjoy cooking or use a lot of hobby supplies (glue, spray paints, epoxy, etc.), good air circulation can help dissipate odors and fumes.

How does excessive humidity affect my home comfort and health?

Humidity can do more than just affect the level of comfort in your home. With too much moisture in your home, it is likely that you could start to see water stains on hardwood floors or fabrics and condensation forming on windows. High levels of humidity could also be to blame for musty smells throughout your home or even mold forming. The temperature both in your home and outside tends to feel warmer than it is when there is high humidity. This is because it causes sweat to evaporate more slowly, or not at all, which keeps your body from cooling off naturally. This could even lead to overheating. The moisture in the air can also cause bacteria and viruses to thrive, especially if mold is forming, making it easier to become ill.

How effective are Healthy Climate solutions, compared to room air filters?

The PureAir ™ Air Purification System cleans the air in your home better than any other single system you can buy*. That’s because it addresses the three major areas of air quality—allergy-aggravating particles, molds and germs, and chemical vapors/odors—in one powerful system.

What are some causes of home odors?

Sewer odor from dried up plumbing traps, Pets, Trash, mold, gas, moisture, smoke, chemicals, bathrooms, food and filth.

Which air filtration products make ozone?

Some ionizing air purifiers and portable air cleaners on the market today actually end up making your air quality worse by emitting ozone. Other ozone sources include items with electric motors, such as vacuum cleaners and refrigerators.

Why is carbon monoxide (CO) in the home dangerous?

Breathing CO reduces your body’s ability to carry oxygen in your blood and can affect you before you notice its presence. Exposure to the gas can cause carbon monoxide poisoning (CO poisoning) and is dangerous to your health.

Can strong odors in my house cause health problems?

Some chemicals with strong odors may cause eye, nose, throat or lung irritation. Strong odors may cause some people to feel a burning sensation that leads to coughing, wheezing or other breathing problems.

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Radian Home Comfort

Radian Home Comfort is a division of Radian Mechanical Inc. For over 30 years Radian has been a leader in commercial and residential plumbing, sheet metal and refrigeration in BC and Alberta.  Our head office is located in Kelowna BC, where our team is focused on providing an expert and knowledgeable experience for all our customers.

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